So why do you choose SERVPRO of Bloomington/Pontiac as your restoration company?
We are here to help homeowners, business owners, agents and adjusters...we have your back.
SERVPRO of Bloomington/Pontiac understands you. As an agent or adjuster, you have a need and responsibility to keep claims costs down. All while still providing the best possible services for your customers no matter the situation.
Restoring property is always the SERVPRO franchise professional's top priority. Our customers will appreciate the immediate response and will know everything is being done to limit the damage. This reflects well on our company as well as on insurance claims/adjustors.
Pretesting Reduces Expense
Restoring property is always less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary."
SERVPRO of Bloomington/Pontiac makes sure pretesting is completed on every loss to determine restorability. This method helps keeps costs to a minimum and keeps us ahead of costs.
Superior, Time-Tested Training
Effective training is one of the best ways to help ensure your customers receive the service they deserve.
Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility. These services help to keep our staff up to date on all new training techniques and technology.
We will use only qualified vendors to service your customer. That commitment results in:
- A Customer Care Center to achieve prompt handling of the claim.
- Implementation of best practices and job process programs.
- National Accounts qualification criteria and annual compliance checks.
- Crew and vehicle standards.
- Insurance requirements.
- File documentation requirements.
- Quality assurance program.
Serving Adjusters and Their Clients
SERVPRO of Bloomington/Pontiac's job is to reassure your/the customer and perform quality service and to report to you quickly.
We know the adjustor's job is to interpret the policy and adjust the claim and not to deal with problems from every vendor. Working together we can strive to save time. This will allow you to focus on priority files, while having complete control of every loss you are assigned.
Hard-earned results have made SERVPRO of Bloomington/Pontiac a leader in the fire and water cleanup and restoration industry. The SERVPRO System is entirely geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.
Contact SERVPRO of Bloomington/Pontiac with any questions you may have any and let us know how we can help!
We can't do our thing without your support! Thank You!
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Why we do what we do...
There is a need for services of all types. Unfortunately in our world, we deal with fire, water, and worse. The fortunate part is there are people who are skilled and willing to help put together what has been torn apart.
SERVPRO of Bloomington/Pontiac has decades of experience being the leader in our industry. That doesn't just mean the leader in size or strength. This also means leading by example. This is our staff participating in community outreach, this is our crew taking the extra step during an assignment or even our office staff just checking up on a client.
We do things differently here - and we are proud of it. When you have the tools and know-how, it should get done. When you have those and the strength of a national brand, you have to make a difference.
We are your Start To Finish partner in recovery and reconstruction. We get you from "Oh no!" to "Oh Wow!" and we are proud of that.
We encourage feedback, no matter what. This makes our communication and our skills stronger. Feel free at any point during the process, to contact us with questions or concerns. We are here to help.
At SERVPRO of Bloomington/Pontiac, we will make it "Like it never even happened."
Send out the call!
One very large advantage to our nationwide brand at SERVPRO is the ability to reach out to each other.
SERVPRO franchises from across the country answered the call. These team members who drove through the night and will be gone for an extended amount of time-they are rockstars!
Our brand has the reach to help almost any area with any sort of disaster-our own home has been a prime example. As I traveled around with the Emergency Management Agency, we surveyed the damage and you can't miss the piles of the aftermath.
All of the basements, garages, living rooms, etc...where personal belongings were held-now cleaned out because water invaded. Our teams worked all day and night-all weekend-to help as many as possible.
For that, we can't thank them enough. Our teams, the teams from other states, the neighboring teams who worked with us, and anyone that has assisted in making it easier for us to do our job this last week.
Storm situations happen. They will continue to happen. They are tragic and they can be awful. However, we have seen how our area responded to this storm and it was magnificent. We appreciate everyone for their part - especially property owners. Knowing when to call for help, listening to advice, and being patient are fantastic virtues. We have seen this so much. This is a true testament to what Central Illinois is truly all about.
Keep watching our social media pages for further updates and reach out with any questions. Thank you, from the bottom of our hearts - we appreciate you!
Your Friends at SERVPRO of Bloomington/Pontiac
Prevent Mold in your Carpet
Work quickly and realistically with your carpet expectations.
When your home has a water damage incident, the next steps are to prevent carpet mold. This becomes a high priority because it can develop quickly and can smell. Deep pile carpets often harbor dormant mold spores that accumulate over time. These, along with other microscopic organic materials, serve as pure mold nourishment. Examples are skin cells, tiny food bites, hair, insect parts, and even dust. All that seems to be missing from this point is the moisture-que the water damage.
Carpet is commonly saturated during water damage and is rapidly converted into a highly efficient mold-breeding ecosystem. These can and will release toxic airborne reproductive spores. This will spread contamination throughout the home.
Do You Need To Prevent Mold?
The factor in the effort to prevent carpet mold after water damage is time. From the moment water seeps into a carpet, it becomes a race against the clock.
Within 24 hours, dormant spores begin converting into active mold growth - Once 48 to 72 hours have elapsed without professional intervention, a wet carpet and the padding beneath it must be considered presumptively contaminated by mold and should be removed.
That's it-it's quick.
Can Carpet Mold Be Prevented?
As we said-move quick
* Remove the excess water
* Remove saturated padding beneath the carpet
* Steam clean inject an anti-microbial solution to kill residual mold.
* High-Grade dehumidifiers and high-volume air movers to speed drying
Keep the process moving and know that even with all of this you still may have to remove the carpeting and replace it.
In any such occurrence, know that SERVPRO of Bloomington/Pontiac will be your source of guidance and can help you will your water damage needs.
Contact our team and/or read more in our blogs to know more about what we do and who we are!
Does your wiring need to be replaced
How old is the wiring in your home? are you ready for an upgrade?
The lights and appliances are working fine and that means your wiring is too, right? Not necessarily.
Wiring is seldom inspected after installation and the wiring in your home may need an update. This is especially true if your home is more than 40 years old.
Why update wiring?
Installing sufficient wiring goes beyond a safety issue. It also enhances your home’s functionality, reliability, and safety. It helps to keep up with today’s ever-increasing power needs. This applies not only to the installation of current electrical wiring, but wiring to your phone, Internet, cable, and so much more.
Waiting is a risk...a huge risk.
According to the NFPA (National Fire Prevention Association), faulty wiring is the leading cause of residential fires in the United States. The National Electric Code (NEC) updates electrical codes and standards for outlets and wiring every three years.
Their mission is to keep up with technology designed to keep your home and family safe. Has the wiring in your home gotten any attention since the last NEC code updates?
Aluminum wiring used in the 60s and 70s, non-metallic wiring installed in the 40s and 50s, and knob and tube wiring in pre-1930s homes are well-known safety hazards. They commonly have loose connections and frayed wires resulting from wear and tear. Just like anything else, they age.
Two-pronged, ungrounded outlets
These are an enormous safety hazard – for you and your electronics. Without proper grounding, electrical excesses have nowhere to go. This could go into your devices – or you – even if you have a surge protector. Reduce shock risks by rapidly addressing this sign of wiring that is behind the times.
Identified by the “TEST” and “RESET” buttons on receptacles, GFCIs protect you from shock in high moisture areas.
They are currently required in bathrooms, kitchens, laundry rooms, utility rooms, garages, spa/pool areas, unfinished crawlspaces/basements, and any areas outside of your home.
AFCIs prevent fire by acting as a circuit breaker, which disconnects in the event of a potentially dangerous arc. They are required in bedrooms in all 50 states, though some states require them in all circuits throughout the home. Make sure to verify your state's requirements.
Childproof outlets require equal pressure in all prongs simultaneously for electricity to flow. They cost pennies more than a traditional outlet and are required in all newly built homes. This is an easy upgrade in a home.
Not enough power?
How many amps power your home? While 60 amps may have been sufficient in the past - today’s homes often need 100 to even 200 amps to successfully operate the huge amount of technologically, advanced appliances, mobile devices, and flat screens (etc). Without an adequate power supply, you could end up damaging these sensitive items beyond repair-costing far more.
Signs of Trouble.....
- Tripped breakers
- Blown fuses
- Using extension cords or adapters to compensate for a lack of outlets
- Flickering or dimming lights with the operation of neighboring appliances
- Rodent damage
- Popping, crackling or buzzing
- Hot or scorch marked outlets
- Burning smells or smoke
Protect your family and home, ensuring the smooth, efficient operation of all things electrical while boosting the value of your property. If electrical issues should cause damage-contact the crew at SERVPRO of Bloomington/Pontiac to make it right!
How do you minimize your losses during a commercial disaster recovery.
SERVPRO of Bloomington/Pontiac can help keep your business running.
When you own a commercial property, you are providing a good or service essential to the community. When you suffer a disaster it not only disrupts your life and livelihood-it could be affecting large portions of a community.
A simple example is a large Gym. A gym has a large pipe break and lots of water damage. This shuts the gym down until repairs are complete.
This affects the daily life of many of the patrons. There are many that depend on the morning workout and power drink to get them going for the day. Others are on a track for fitness-this makes them change up plans. While it all seems very trivial and minor to damage like this, it isn't to that individual.
What do you do? How do you cope with the business needs and the needs of your clients? The answer is never easy and it really isn't simple at all....however, having a plan will help take the sting off.
Can goods or services be moved to a temporary location off-site? How extensive is the damage, will it be a long closure/recovery? The key to the plan is having an open line of communication with your contract/remediation team. Being open about your needs and knowing exactly what to expect will help to execute your plans.
Back to our example, let's say the damage is extensive enough that the gym will be closed for 3 months. A good option would be to locate an appropriate "temporary" space and move basic equipment. Communicating with your clients that this is what they have options for will help them make informed decisions every time.
Your business may not run exactly the same but you are still providing goods/services to maintain your part of the community.
Knowing your restoration company has your back is no different. Your drive for your clients is the same drive we have for ours. We just want to make it right so you can get back to business as soon as possible. SERVPRO of Bloomington/Pontiac is YOUR partner in remediation and reconstruction. You have your skill, this is ours. Work with our team to help develop plans so that you know what to expect if a disaster should strike.
SERVPRO of Bloomington/Pontiac has over 40 years of experience and is locally owned/operated. We have an important role in the community, so do you. Our teams work every day to keep everything going in the correct direction.
Call us today to work on your Emergency Response Plan. Let us be the partner you can count on.
Midwest still has wildfires....learn to prevent them.
Protect not only your home but your community.
There are two typical types of causes when it comes to forest fires. They are Human and Natural.
Natural forest fires are most likely the result of lightning with a much smaller percentage being caused by spontaneous combustion.
Spontaneous combustion is usually caused by an incredibly dry climate. When dead leaves, branches, and foliage gather and become extremely dry, heat and sunlight may cause these clusters to ignite.
While the most common cause of the wildfire is human action.
There may be several reasons forests ignite as a result of humans.
- Timber equipment
- Controlled burns
- Down or arcing power lines
- General carelessness of humans
While wildfires caused by human error are more common, they tend to destroy a smaller area because they’re easier to detect and stop once they start.
This is also because human-caused fires happen closer to populated areas and are reported faster. While the odds of a man-made fire being reported early are higher, this is not always the case. Several recent incidents of campfires, power lines, and other reasons are responsible for starting fires in remote areas.
When lightning strikes or combustion occurs deep in the middle of a forest, it can take hours before someone detects it, and even longer dispatch the equipment and manpower to stop the fire. By then-momentum has started and severe damage has begun.
While there isn't much we can do about mother nature and we don't have the dense forests that are out west-we still can host devastating fires. Take care and pay attention to what you burn, where you are burning, and what you do. Your small spark could have huge consequences.
Travel'n Trailblazer---Here we Come!
Keeping our communities strong helps build them for the future.
This year we are venturing out on something new. We decided that since we can't feasibly get to every deserving organization or cause in every town - we will "travel".
This means that our 5k will not be run in the same place for the same charity every year. This means that we will choose a town, city, village or area different every year. In the selected site-we will get to know what great causes are important to them and benefit one. We hope that this becomes an activity to help more areas than we normally could and get folks out to see more beautiful communities!
This year - El Paso, IL will host and we will be raising funds to upgrade the trail area through the middle of town. Downtown is revitalized and beautiful. We would like to showcase that. SERVPRO of Bloomington/Pontiac serves these communities. Our services are not matched by anyone-nither are our people.
We love to showcase our work and the extraordinary work of all those around us! Follow our social media for more on what we do and what is happening in our communities.
Are your, your family, and/or your business ready to escape if a fire happens?
Fire Season has started-one of the most important things for your home or business is to have an Evacuation Plan. These are many times, not thought of as a priority – however, they truly are the most important part of fire planning. An effective evacuation plan will keep everyone safe in a fire situation. Whether you are starting from scratch or looking to improve upon your existing evacuation procedures, here is a seven-step plan to help guide you through creating a fire evacuation plan that protects your home or business.
Steps you can take to improve your Fire Evacuation Plan
When planning your evacuation, start with basic questions to explore all primary threats. Where could it break out? How or why would a fire start there? What if “x” happens-“x” being anything you can think of. Examples: what if you have to go out a window? What if happens while your sleeping?
While that list seems endless-possible scenarios are an important thing to recognize.
- Establish roles and responsibilities
Make sure everyone knows what they are to do. This is more important in a business setting-at home, the job is to get out of the building. In a business, there could be a fire door to chemicals, handicapped employees that may need assistance, etc. This is why planning is essential to keep everyone safe.
- Determine designated routes and nearest exits
A good evacuation plan for you will always include primary and secondary escape routes. Doesn’t matter if it is a large office building or a 2-bedroom home-dual escape plans are essential and could make a difference when getting out safely.
You will want to make sure these routes are practiced and that there is always a designated meeting spot. This is required to determine that all family members and/or employees have made it out of the building. Practicing these escape plans will keep those from panicking if the emergency should ever happen. Knowing what to do helps the safety of all involved.
When everyone is safe and the fire is out – know who to call. Know that the most trusted brand in the industry will take care of what is important to you.
SERVPRO of Bloomington/Pontiac has over 40 years of knowing what to do, how to do it, and why. We care about our customers and take great pride in the work performed. Know that SERVPRO of Bloomington/Pontiac will work with you and your insurance to make it right. Contact SERVPRO of Bloomington/Pontiac with any questions on preplanning you may have.
“Like it never even happened.”
4 steps to summer storm readiness and ERP
We are ready for any disaster. Are You?
Summer storms are unpredictable. These storms tend to target just neighborhoods or towns rather than entire counties. If you are one of the folks unfortunate enough to be in the path, your business is vulnerable to fallen trees, hail damage, fire from lightning, wind damage, losing all or part of your roof, flooding, and power outage.
Only minutes later, the storm passes, and you are shocked by the extent of the damage and how quickly it manifested.
Is Summer Storm Damage Preparedness Important?
As a business owner or manager, one needs to prepare and react to keep people working safely and stay productive. Here are 4 summer storm damage prevention tips to help your business survive and thrive after the sudden summer storm and reduce downtime from storm damage commercial property loss.
Your preparation and reaction to commercial storm damage will be the difference between successful business or weeks of downtime leading to a loss of revenue, and the threat of your competitors picking up valued customers. Prevention and planning along with executing your Emergency Response Plan (ERP) will keep your business up and running after the storm.
#1 Preventative Maintenance
We all tend to let maintenance items slip as the seasons quickly change. Seasons move from spring to summer and we worry more about baseball than we do maintain any property. Be proactive by scheduling an exterior building inspection on your calendar.
We have a simple checklist to get you started.
- Check the condition of the paint and walls.
- Check for broken windows and doors.
- Check the condition of all railings and steps.
- Check for plants growing on the building or its foundation (and even the roof).
- Clean the roof. Use extreme care when working in high places.
- Clean roof drains and gutters. Test drains and downspouts by flushing them with water. Remove debris.
- Inspect the general condition of the roof.
- Inspect gutters for adequate anchoring and tighten, add more if necessary.
- Inspect the stack and all roof penetrations, reseal.
- Clean up any debris found.
#2 Check Your Commercial Storm Damage Insurance Coverage
It’s devastating to discover that your insurance policy doesn’t have proper commercial storm damage coverage after a loss.
Along with your preventative maintenance and inspection, schedule an annual policy review with your insurance agent. Be sure to discuss coverages, exclusions, limitations and be certain that you understand them.
#3 Photograph and Document the Condition of Your Commercial Property Routinely
A photographic inventory of your business equipment, inventory organization, interior, and exterior of the business property is essential when navigating a storm damage claim. Your timestamped photographs will accelerate the process when working with your insurance adjuster after the storm damage has occurred and provides proof of adequate maintenance of the commercial property-This helps to receive the proper reimbursement.
#4 Initiate Emergency Response Planning (ERP) with SERVPRO®
It’s vital to the health of your business to have a current emergency plan in place and to update it annually. SERVPRO® of Bloomington/Pontiac Emergency Response Plan (ERP) program guarantees that you and your employees know how to prepare and react to summer storm commercial property damage – as well as other major disasters. Your ERP with SERVPRO® of Bloomington/Pontiac, will give you peace of mind that you have a strategic partner at the ready to respond to your need 24/7/365.