Recent Posts

Let us be your Hero

4/27/2021 (Permalink)

Hero - image of cartoon people in flooded room Let us be the Hero you need! 24/7/365

National Superhero Day is for honoring both fictional superheroes and our real-life superheroes. Those individuals who risk their lives to keep others safe in their every day.


Real-life heroes put themselves in harm's way every day. In circumstances they may risk their lives for others –just the same as their fictional counterparts do. Some of these heroes have careers that put them into these situations - such as law enforcement, military personnel, firefighters, and many more.  Others may be everyday citizens who step up in moments of crisis and do extraordinary things.

As we have seen- in the last year, real-life heroes are all of the essential workers who have the responsibility during these uncertain times to continue operations and keeping our everyday moving. Many of these people work behind the scenes without the general public realize how essential they are to keeping society going. Healthcare workers, Restaurant employees, Truck drivers, Cleaning companies – Etc.  Take your favorite superhero a lunch and say thank you for all they do. Let them know that you appreciate them. 

SERVPRO of Bloomington/Pontiac employees also are real-life superheroes - essential workers working 24/7/365 to offer proactive cleaning services and disaster fire, water, mold remediation - as well as many other services. We are prepared to clean your home or business, no matter what kind of disaster hits. We have years of experience and we will go beyond the scope of the work a typical janitorial staff performs on a daily basis.

Call our office if your home or business needs deep cleaning services - (309) 827-7500

Why Community Involvement is so important

3/16/2021 (Permalink)

We are here to help SERVPRO is here for our communities

Small-business owners love what they do- you have to in order to run a small business. They play an important role in supporting their local communities as well. These businesses are providing a hometown feel for communities and are working hard to know their neighbors.  These small companies do a lot to help others who live nearby in so many ways. When it comes to showing support for small businesses, and it’s important to do so, it’s not just to help them gain revenue and stay operational. Everything from the local boutique to the corner bakery relies on the support of loyal local customers to keep its doors open.  When you spend money at a small business, you’ll gain plenty of wonderful benefits as well. Choosing SERVPRO of Bloomington/Pontiac for your service needs provides you and your community with valuable benefits.

Excellent and personalized customer service that can’t be beat!

Small-business owners build the relationships they have with each of their customers. They rely on regular clients as well as the sporadic customers. Being adaptable to both not only helps them earn a profit but also to spread the word to others about their company. Because these small businesses need the support of the community, you can expect to get friendly, personal customer service.

The staff of a smaller-sized business will typically be more available to answer detailed questions about the products and services. They can also order specific items for you to purchase at your request and are more available to customize your product. They also take more care into getting to know their customers, since they’re all an important part of the community they serve. More than anything, word of mouth counts when it comes to small business advertising.  It’s not surprising that businesses want every single customer to have a positive experience each and every time. Expect to be greeted with smiling faces and eager help when you shop at a small business. This positive experience will keep you coming back, which is a win for everyone involved.

Innovation and Competition Thrive….

Because it can be more difficult for small businesses to stay current and up to date, they constantly have to work on adding new products to their shelves, new skills in their toolbox, new services in their lineup and new benefits for their customers. This is an overly positive thing, since it sparks healthy competition with their larger competitors.

It also encourages small companies to innovate, adding unique spins on the things they offer in order to keep customers returning and referring.  You can also find more personalized, unique items at many small businesses that you won’t see in the big-box stores. The same goes for services and skill work. At SERVPRO of Bloomington/Pontiac, we take pride in employing talented skill workers. We also have developed relationships with local trades for skills we may not have. These relationships provide so much more than what we can do alone.  While larger retailers tend to focus only on the most popular items, smaller businesses have the freedom to fill smaller niches with less common and more innovative products—and supporting other local small businesses.

Community Support Can’t be beat---

By supporting a small business, you’re also supporting the local community. Spending your money there helps to stimulate the local economy and keep business thriving in your local region. These smaller-sized businesses help to create and sustain jobs, they employee those new to the workforce, those learning new trades, provide income for other small businesses-- as well as keep the area vibrant and buzzing. The support of the community means a great deal to a small-business owner, and they typically enjoy returning the favor by participating in fundraisers, local sponsorships and holding special events to show their appreciation. Coming together to spend your money with local business shows that you appreciate the things they’re doing for your neighborhood and the services that they provide. The support of the community works both ways when it comes to buying from and owning a small business. Every purchase made from these companies helps the owner provide wages for their workers, keep the lights on, keeps their kids in sports and put food on the table for their families.

We believe in our communities and the people that make them up. We work hard to build relationships as well as believing in them. SERVPRO of Bloomington/Pontiac is here for you and all of your Restoration-Reconstruction needs. We have the strength of a national brand, powered by all things local. Our families appreciate you.

24/7/365……"Like it never even happened."®

Why cleaning your home is so important.

3/15/2021 (Permalink)

Clean Home Doesn't this look relaxing?

We all know you need to clean your house or apartment regularly.  However, do you know the staple reasons as to why?

There many people that put it off or possibly don’t bother cleaning at all.  Next time you aren’t motivated to clean your home-just remind yourself of all the benefits. Here are some reasons on why it’s important to regularly clean your home.  Keep in mind:

It helps keep your home organized: Cleaning your home regularly helps keep you organized-it’s just that simple.  You know where all things are and don’t waste time trying to find your keys, pens, craft supplies or important documents.

Massively Reduces stress: It’s proving that living in a stressful environment or having to search for lost items increases stress.  Just looking at cluttered spaces is stressful reminder of what needs to be done and makes your home even seem smaller than it truly is.  Instead of the worrying on how you never clean your living room, avoid stress by cleaning weekly.

Prevents you from collecting junk: By regularly cleaning your home, garage or any storage area- you get rid of unwanted papers, junk mail, and other items you don’t need anymore.  Don’t let these items pile up – look through it every few weeks and get rid of what you can as soon as possible, you will be happier!

Reduces allergies: If your home isn’t cleaned regularly, dust and other allergens will build up and hang out in the air.  Cleaning every week will help avoid allergies or other breathing problems from progressing.

Avoids spreading germs:  Keeping your home clean will stop the spread of germs and ultimately help keep you healthier.  Cleaning up spills, vacuuming your carpets, and keeping your kitchen and bathroom clean will kill germs.  Avoid getting sick by cleaning your home regularly.

Keeps out pests---Yes!: Bugs and rodents are attracted to spills, food particles, and other sources of food.  If you don’t clean your kitchen, dining room, and other place you eat, you have a higher chance of having pests.  Not only are pests unpleasant, they also spread germs, disease, and allergens. Keep your home clean and keep the pests OUT!

These are some of the reasons to regularly clean your home.  We offer a variety of cleaning services and can help you keep your home clean. SERVPRO of Bloomington/Pontiac is a locally owned and operated service company-we can help keep your space safe and healthy. Contact us today with any questions: 309-827-7500.

After the Storm......

3/15/2021 (Permalink)

Storm Damage Let SERVPRO of Bloomington/Pontiac take some of the stress out of repairs after a storm. Call anytime-24/7/365

Knowing what steps to immediately take after storm damage can make a major difference. It impacts everything from your furniture, your floors, your insurance claim to even your vehicles.  Making the right decisions immediately afterwards can put your family, belongings and your wallet at risk.  As challenging as recovery can be after a disaster, you can take some solace in the fact that so many individuals have gone through similar experiences-you CAN get through this. Finding folks who can relate to your experience can makes finding the direction you need a little easier.

Once you know what to expect and learn all you can before a storm hits. This is the best way to be more prepared to restore things to normal as quickly as possible.

Steps to Take After Storm Damage:

Check Your Home for all Damage

Review and Assess the possible Damage

Contact Your Insurance Provider for next steps

Avoid Additional Damage

Choose the Right Contractor to Restore Your Home

Not all damage will be immediately obvious. Keep in mind there could be slippery areas, electrical lines broken and exposed, loose floor boards or ceiling tiles, etc.  This makes it more important that before you do a thorough walk-thru, follow all safety tips.

How to Stay Safe When Checking Your Home After Storm Damage:

Before going out, check the local news to make sure that your area has been determined safe.

Watch out for hazards such as broken glass and exposed nails.

Always assume that downed power lines are energized and dangerous. Stay at least 10 feet away and alert the police and utility company quickly.

Avoid standing water, particularly if there are nearby downed power lines.

Where possible, avoid checking for water or storm damage after dark.

 If you do so, carry a flashlight and be on the lookout for open flame. This will alleviate the risk of harm from a fire or explosion from a damaged gas line.

If you do smell gas such as carbon monoxide—or suspect a leak—shut off the main gas line, open the windows, and immediately go outside. Notify the gas company and the proper authorities of the situation and don’t return until it is deemed that your home is safe.

Review and Assess the Damage to Your Home:

Before you contact your insurance company to start a claim, you need to go take pictures of the damage. These pictures are often used to help the insurance adjusters access the damage safely. There are several areas of your home that are most vulnerable to storm damage.

Contact Your Insurance Provider:

If you have insurance, you should get compensation if your home or business is damaged by a storm. You need to document all the loss you’ve suffered as a result of the storm. Take photos of the damage before anything has been moved or removed. Also, always document any extra costs that you incur because of the damage.

Don’t forget to keep receipts for hotel costs and other temporary living expenses. This is all needed for your insurance claim.

Your insurer will usually coordinate the work to be done to restore your home, so make sure that you’re on top of knowing who is coming to your home and when.

Avoid Additional Home Damage Where Possible:

When the time comes to start fixing damage- begin with what you can fix yourself.

Often, the storm might not have damaged your home completely and it can be restored with simple repairs.  If you can properly repair some of the damage, you should get to it immediately as you seek professional repair services for the more complicated repairs.

Immediate repairs can also help prevent more damage. If water and wind are getting into your home (through a broken window for example) you should go ahead and board up the window as soon as possible-this will avoid further water damage.

If you don’t feel comfortable doing the job yourself, you may need a board-up service to secure your property. SERVPRO of Bloomington/Pontiac works 24/7 and can be there day or night for emergency service.

Choose the Right Contractor to Restore Your Home:

It’s important to hire professionals that are trustworthy. A contractor that can help you recover your home is important and essential to make your world right again. Poor or incomplete restoration will leave you with an unhealthy home for your family.

A great restoration company can take that responsibility off of your shoulders. Simply choose the company, and they will handle all communications between contractors and insurance companies.

SERVPRO of Bloomington/Pontiac has decades of experience with fire, water, trauma, pathogen, reconstruction, restoration and general cleanings. Call on us for your service needs.


Winter Storm's punishment to your roof.

2/15/2021 (Permalink)

Snow safety Winter storm

In Illinois we get every end of the spectrum when it comes to weather. Up until recently it’s been cold with some flurries—but February seems to want to make itself known. Hopefully we can get through another Winter season without our homes taking on major damage.

However, hope alone doesn’t work. We have to prepare our homes and be ready for what to do if the ugliest of situations do occur. SERVPRO of Bloomington/Pontiac is the largest restoration company in the area, we take caring for your home seriously! Read on for important tips to keep your home safe and warm and to prevent winter damage this season. 

Always keep Snow build up at a minimum.

Roofs are engineered to handle all sorts of elements. Everything from rain to hail to snow to extreme heat-proper maintenance can keep your roof and your home safe and dry. Snow, rain, and debris commonly collect on your roof- especially in flatter areas.

But this doesn't mean that snow buildup won't become a problem on pitched roofs. The best way to protect your roof from snow damage is by investing in a good quality snow rake. A snow rake is a simple tool that allows you to remove excessive snow buildup from your roof. This can all be done while standing safely on the ground.

To use, gently pull the rake towards you down the slope of your roof, being careful to stand away from falling snow and debris. This simple tool is a proactive way to protect your roof in the winter months. Never use any type of defrosting material on your roof-it can damage your shingles and/or other roofing materials.

If you hold off on using a snow rake, make sure your gutters have been properly attached and your downspouts cleared. This way as the massive amounts of snow melt and run down your roof-it will properly drain away from your house and prevent further damage from water on your foundation.

 Remember to remove Ice Build-Up to Prevent Ice Dams & Winter Damage 

Just as much as you keep an eye out to remove snow build-up, you should also keep an eye on your roof for ice build-up. Ice can be especially dangerous when left accumulating for too long. The biggest areas of ice accumulation are the gutters. While icicles may look beautiful and like a normal sign of winter, they are a major threat to your roof. You can easily prevent icicles from growing by simply knocking them down with a broom or any other safe device that gives you plenty of clearance while cleaning the Ice.

We do strongly advise you to use caution when removing ice from your roof. If you whack an icicle too hard, you could potentially wipe out your entire gutter if you knock it too hard. Gutting your gutters of icicles is especially important in preventing what is perhaps the worst winter worry when it comes to your roof: ice dams. If you notice an ice dam forming it is important to address the issue right away. An ice dam is essentially a large clump of ice near the edge of your roof. If left long enough an ice dam will freeze your gutter and block snow from naturally falling off your roof.

You can prevent ice dams from forming by first staying on top of snow and icicle build-up. Make sure that water can flow freely from your gutters as ice begins to melt. Use an ice pick to gently chip away at large clumps of ice-safely-, removing them piece by piece from your gutter. As always, remember to stand away from your roof to protect yourself from falling objects. If you're not sure how often you need to clear away snow and/or ice from your roof, check the weather forecast. If it looks like your area will be getting six inches of snow, this is generally a good time to get your home ready.

As always, SERVPRO of Bloomington/Pontiac is here when that unwanted water finds it way into your home.  Our experienced and professional team is ready to help you with all your home’s needs.

Where does the Water go?

2/11/2021 (Permalink)

Drain Where does the water go?

Where does all the Water go?

Have you ever been in the shower and then find yourself wondering where is all this water going? Is this the same water I drink? How do they get the soap out? SERVPRO can help explain where it goes once it swirls down the drain...and how that can affect you as a home/business owner.

The Drain

If you're connected to a sewer system, your water is moving through a network of pipes and turns that increase in size the closer they get to a wastewater treatment plant. Every drain in your home is connected to a pipe that moves used water from your house to a sewer in the street. That includes every toilet, shower, sink, washing machine, dishwasher, and anything else that uses water connects to one singular pipe. This is true for every home around you as well and every home's pipe then connects to another, larger pipe which collects water from other streets, then another that connects neighborhoods….. and so on.  The system continues until the water finally makes it to the wastewater treatment plant.

If you are not connected to a sewer system, your water drains into a septic tank. In the tank most of the solids settle out while the liquid water will go on to flow through underground pipes that have holes drilled into them; those holes allow the water to seep out and into the ground. This particular system of pipes is called a leach field. Safely dispersing out and leaving what has to be professionally cleaned in the tank.  

Wastewater Treatment…..or pure Magic?

If your water took the sewer system route, it made its way to a wastewater treatment plant. First, the wastewater that you washed down your drains will go through a the primary treatment process, which aims to remove all large particles and debris.

Then, for secondary treatment process, organic matter is removed with bacteria that break down pollutants before the water is disinfected with chlorine to remove the bacteria.

Finally, in some cases, the water goes through one last advanced treatment process to get rid of any remaining pollutants that could go on to cause problems in the area. So, your water flows through all kinds of pipes to the wastewater treatment plant where it is treated, cleaned, and made safe to be reentered into the environment and local bodies of water. The treated water could go on to become drinking water, it may be used to irrigate crops, it could help sustain aquatic life, and it can even end up back in your shower where it all began!

How does this affect you has a property owner?

You may want to check into your local guidelines, but most locations-it is the homeowner/business owner that is responsible for drainage on their property. What can happen if a pipe collapse, gets clogged, back-flows, etc.? Everything that is draining stops and goes back where it was. Odor and drainage can start flowing back into the property instead of away from the property-causing an enormous amount of damage.

The sooner you address any pipe/drainage issue, the less of an impact it will have on your property. But sometimes that sewer system gets clogged and backs into your property. Call the team that’s trained and ready to clean up the mess and make it right. The Team at SERVPRO of Bloomington/Pontiac has the crews ready-24/7-to fix what isn’t right after your pipe is repaired.

Contact SERVPRO of Bloomington/Pontiac at 309-827-7500 or visit our website at for more information.

Don’t feel like you are left with the mess. Call the team to make it right!

Is your Commercial Business ready for an emergency?

2/10/2021 (Permalink)

Content Damage What would you do when disaster strikes?

Things to look for prior to hiring a Commercial Restoration Contractor

When your business is faced with water, fire or some other disaster-how do you work to get your livelihood back up and running? Those damages can be easily repaired or could put you face to face with losing a business. When you face any situation of mitigation and restoration, who do you call? Who do you trust?  

It’s time to pick up the phone and call in professionals. However, how well do you know the restoration company you are calling? When looking for restoration contractors, you must remind yourself that you are allowing workers into your space to fix damage to your business. You want workers who are expertly trained professionals with experience. These experts are fully equipped with the latest cleaning instruments and current restoration techniques. Commercial properties expose contractors to an entirely different field of fire requirements, building codes and zoning restrictions. As an owner, you will want to do the research on companies you can trust to follow all guidelines.

 Here are a few things you can do to avoid contacting fake, or unprofessional restoration companies.

Check if Their Website is Genuine

The internet can be a place for scammers and false people. However, it is also a good place to find restoration companies the quickest and easiest way possible.

You will know if the site is from a professional company when you are presented with links to their services. Use these links to research their work, their guidelines as a company.

Some services for commercial restoration include:

  • Sewage Remediation
  • Fire Damage Restoration
  • Water Damage Restoration
  • Content Restoration and Care
  • Mold Remediation
  • Community involvement

Read Client Testimonials, Check Reviews

Most service companies are turning to social media to keep communities and would be customers well informed. Use their websites, their Facebook, etc. to find reviews and details on services provided. Looking at what previous clients have said about the companies will help you to have an informed decision.

By reading the client’s testament, you get an idea of how this company will handle the situation you are facing.

Call Them Up, It Never Hurts To Ask

Professional workers know what they are talking about; they know the history, and services their company provides, and they know how to solve simple restorations even when they are on the other line. 

If the job was done by unprofessional workers, it may do more harm than good to your property. Instead of fixing the problem, they could complicate the situation with sloppy work, and mess-ups; leaving you in a difficult dilemma.

Ask questions. Don’t ever be afraid to ask questions.

SERVPRO of Bloomington/Pontiac is ready. We have the Team. We have the Experience. We have the Knowledge to get the job done right.

SERVPRO has programs set up for Commercial Businesses to have plans in place for emergency situations. Contact us today to help you set up your FREE plan-be ready for anything that happens.

What Causes Window Mold?

2/8/2021 (Permalink)

Window Mold How far will the Mold go and what does it do to you?

What Causes Window Mold?

Mold is something, especially as homeowners-we expect to deal with at some point or another. When we deal with our basements or bathrooms, we very often do not think of windows as areas of mold growth. However, window mold can become a large problem for many homeowners. Mold can not only damage wooden window sills but it can pose serious health effects.

Although mold does not typically grow on glass, it can be commonly found between the window panes, along wooden window sills, frames, and along window tracks.

Mold growth in these areas is a result of not dusting windows on a regular basis- along with moisture buildup from humid or wet weather. Dust buildup can quickly block the ventilation of windows, and create an ideal environment for mold growth within your home.

How Can I Prevent Window Mold?

The best way to prevent mold growth along your windows is to make sure the area is clean and dry. Dust around your windows regularly to prevent any buildup. Make sure that your windows are properly sealed and insulated to prevent excess moisture from getting inside and creating the environment best suited for mold growth.

Reducing the level of humidity in your home can also be helpful. Keeping your home cool and the summer with fans or an air conditioner, and using a dehumidifier.

What Should I Do If I Discover Window Mold?

In mild cases, small amounts of window mold can be removed using household detergent.

You can apply it to the problem area. Then scrub it with a brush. You can also use a small amount of bleach to get rid of the mold.

**Be sure to wear appropriate protective gear, including a face mask and rubber gloves, as black mold can be dangerous.**

However, if you find there is a large amount of mold, or it is in areas that are difficult to remove, it is best to contact a professional mold remediation company.

They can remove mold effectively to prevent damage to your windows or health effects.

SERVPRO of Bloomington/Pontiac is here for your Mold Remediation needs. Call our trained and experience team to guide you through the process and provide an estimate on your project.

Don’t forget about your General Cleanings!

1/21/2021 (Permalink)

Carpet Cleaning SERVPRO Team hard at work

We all are busy. Even when we are at home more because of a pandemic-we still don’t seem to have enough hours in the day to detail our homes as we should or would like too. What are some things we forget about? How often do we clean items? What actually needs to be cleaned?

We all know as renters, homeowners, landlords, business owners, etc…. keeping our areas cleaned properly makes for a nice living and work environment. It can be a hassle to do chores. It can be frustrating to realize the items that are unexpectedly neglected. What do you do?

First, Give yourself a break.

You are not alone. Despite what you may believe-no one has their house 100% from top to bottom….at least not on their own and not with a family around for sure! Use the tools that you have at your disposal. This is as simple as printing or using an ap that schedules your cleaning days. The schedule should include daily, monthly, seasonal and yearly cleaning items. A good example is you don’t clean your siding as often as you clean your toilets. So taking a second to not stress over it and develop a plan-gets you past part one.

Second, Make your plan make sense.

If you have 6 bathrooms, it would be really difficult to clean all 6 in one day-on your own-and do anything else. Life is too short to just clean all day. Make a plan-involve those whom live in the household and stick to it. Once it becomes routine-it’s easier.

Third, Always make sure you have supplies on the ready.

Once you are complete with a cleaning rotation-check your supplies-if you are low, add it to your shopping list. This helps keep you on track. That way when you go to clean your windows, you can do more than one window with the cleaner you have. Supplies are essential to the professionals-they are just as important to the individual.

Fourth (and last), Know who to call when it is an item beyond your skills or your products.

When it comes to cleaning carpets, duct work or other specific items-SERVPRO of Bloomington/Pontiac is there to help. When you come across items or areas that need a deeper clean or help removing mold-SERVPRO of Bloomington/Pontiac has the trained staff to complete the job.

Things that need to be routinely cleaned:

  • Washing Machines
  • Curtains
  • Door Frames, Baseboards, Banisters
  • Coffeemaker
  • Under, Over and inside any Appliance
  • Trash cans
  • Ceiling Fans
  • Light Switches, Door Knobs and Handles
  • Shower Curtain and Liner Replacement
  • Toothbrush Holder, Cotton Ball/pad holders
  • Pillows
  • Remotes
  • And many others

No Water Job is Too Big!

1/21/2021 (Permalink)

Washing machine Damage When the water leaks, where does it go?

After noticing her washing machine leaking, a local homeowner decided to call SERVPRO of Bloomington/Pontiac. Our crew arrived promptly and immediately began the extraction process. Good news was, we were there quickly before it could get worse-the bad news was it was far more extensive that they thought. Upon further inspection, our team found that the continuous hard floors in the home showed significant signs of long term water damage.

After taking a few moisture readings and exposing what was under and behind the walls, the crew discovered the subfloor was saturated with water and very brittle. Before we began removing the floors, we removed the homeowner's furniture, keepsakes, and other belongings in the affected areas. The items were packed up and moved to our safe and secure storage space. Once the moveout was complete, our trained team began removing the affected drywall and flooring. Then special drying equipment was set up to dry out the structure.

After the structure was completely dry, we prepped the areas for the restoration process. All during this-keeping our homeowner up to date on what was going on. 

We were able to save most of the structure, rebuild and replace what was necessary in a quickly and timely manor and have the home back to the way it was quickly. 

At SERVPRO, we strive to get you back to where you were....and better. We are here for you and your home. 

"Like it never ever happened."