What our Customers say...


We had a surprise when a man broke a window and then a security door and was cut so badly that the amount of blood was strung from one end of the building to the other. Not to mention all of the broken glass. How does one clean that up and disinfect it? You call Wiley Hasty and Sara Blair from SERVPRO. They didn't stop! They worked continuously on a much bigger mess than they were expecting. Never complaining. Very professional. Would definitely hire those two again.

We had a water issue inside of our house that caused our first floor and basement to have water. Our kitchen was soaking wet ie cabinets, to the flooring everything was wet. We called SERVPRO to come out and help. They did exactly that. From the moment they got here ( middle of February till now) they have helped us understand what happened, worked with my husband and me with insurance, and helped us get our house back in working order. They were very understanding of our situation and everyone that has been out here is a top-notch person. Ryan was wonderful at helping walk us through the process and making sure we understood everything. (Keeping the wheels on the bus). The guys that did the tare out Anthony and Keegan were awesome. Anthony was super busy but always made us feel important and like we were the only ones he was helping. His workmanship is great. Always quick to respond and made sure to keep us informed as to what was going on. Then we finally got started with the remodeling/reconstruction process and I didn’t know things could get even better, but they did. We are working with Michael and AJ. They have been outstanding!! Their communication from day one letting me know they were coming to hey come to take a look at this or that is top-notch. AJ and Michael KNOW what they are doing. The house is really coming along and they are doing a wonderful job. They have also been great in answering my many questions. Something that I would like to say about all the guys that have been out here. They clean up as they go!!! Would definitely recommend SERVPRO of Bloomington!!!

SERVPRO recently restored a basement room that had water damage. The room looks better than it did before the damage! Michael, AJ, and the entire SERVPRO team did an outstanding job and were so easy to work with! I highly recommend their services!

Great service, great people they employ, highly recommend...Bloomington/Normal and areas they service.

Well explained! We appreciated all the safety precautions taken and the great job cleaning!

Overall, satisfied.

Thank you!

Overall a great experience. Thank you so much for arriving so quickly and getting things cleaned up!

I was impressed by the on-site personnel that completed the services. 

Could not have asked for better service!! Thank you for helping us sooner than anticipated upon initial contact. So relieved you have trustworthy employees. Friendly and professional.

I was impressed!

Great Job!

Excellent Service!!

Great job! 

The team knew what they were doing & really helped!

Thank you so much for helping me get my basement cleaned up. Fast Response & great workers. I am keeping your number handy in case you are needed again. Thanks again.

Fast, professional and tidy.

Turned out better than I expected.    

Knowledgeable, professional and clean.

I was very pleased with the results in our break-room.

Quick and informative.

We thought the water damage in our basement had ruined everything.. Please tell your crew that we cannot thank them enough

Highly recommend!

The front office carpet looks like new. Thanks SERVPRO.

We have complete confidence in SERVPRO if we ever need them again.

Anthony and Dave were fantastic. They new exactly what to do and kept us informed the whole time they were here.

The SERVPRO team had our production crew up and running again in no time.

The staff was professional and polite.

Helped me move a couple of items that they were not part of their job. Very grateful.

The floors look great and we didn’t have to shut down completely while your staff worked.

Your crew was great!

The estimate that was given was right in line with the final cost.

Great job keeping our downtime to a minimum.

Our sump-pump failed during the storm and water was in every room in the basement. I believe SERVPRO was responsible for saving a lot of our belongings that we thought were lost for good. Can’t thank you guys enough.

I will recommend SERVPRO to everyone.

Showed up not long after we called our insurance agent and took care of business. Thank you all.

The guys were professional and polite. We were worried about all the soot, but SERVPRO assured us they would take care of it… and they absolutely did! Great job!

Keep up the great work, great customer service with empathy!

Fit me into busy schedule for a carpet clean to allow a tenant to move in on time.  Thank you.

All the guys were great.  Michael was outstanding at explaining everything and has great customer service.

Friendly, honest, responsive

Sam and staff did a great job!!!

Sam and other personnel that set up fans, etc. and cleaning of carpets were friendly, courteous throughout!  Thank you! 

Right from the minute SERVPRO came they assured us that they would take care of everything.

Service was great.  Any questions or concerns were addressed promptly.  Thank you.

Thank you, Thank you, Thank you

The team was always on time or early.  Very reliable!

I made two phone calls to office, one during service, and one when job was completed.  Nothing but the BEST!

Extremely helpful and professional service!  Could not have asked for better people in our time of crisis!

When my basement flooded while I was on vacation it was a nightmare to come home to.  The SERVPRO staff assisted us in getting through the situation as we had no idea where to start; they gave us a path to rebuild.

I was very satisfied with your work. The employees were all very nice. Thank you.

Your Men showed up quickly and were so polite, they did a great job drying my flooded basement.

Great, professional service. Explained thoroughly process. Showed me what they found. Actually praised me for my work trying to rip out dry wall on own. I am so happy they came and got the job done. Cleaned whole area where had to rip into the wall. I recommend them to anyone.